SSL Certificate


Home | Payment Allocation
Login  
PAYMENT ALLOCATION
 

Standard Payment Allocation

Your payment will be applied first to any applicable late fees, then to interest and then to your principal balance.

Accounts that are on the Income-Based-Repayment Plan (IBR).

Your payment will be applied first to interest, followed by any applicable fees and then to your principal balance.

Paying more than your Total Amount Due

FFEL loans

If you pay more than your Total Due amount for any account, your due date will advance for as many monthly installments as your payment covers, unless you provide special instructions on how you would like your payment distributed. If the excess is less than another full monthly payment amount, it will go toward your principal balance. Depending on when your payment is received, and the status of your account, if the excess amount is less than another full monthly installment amount, the additional amount may or may not decrease your next monthly installment amount due.

Interest will continue to accrue while you are prepaid if no payments are made until your next due date.

If your account is prepaid, you will not receive a monthly bill until your next payment is due, but you may periodically receive other notices regarding your account.

If you are enrolled in the ACH Checkmate IITM automatic withdrawal program, your payments will continue to draft on your monthly due date regardless of any prepayments you make via ExpressPaySM online or over the phone.

Private Loans

If you pay more than your Total Due amount for any account, your due date may advance for as many monthly installments as your payment covers, unless you provide special instructions on how you would like your payment distributed.

If you are enrolled in the ACH Checkmate IITM automatic withdrawal program, your payments will continue to draft on your monthly due date regardless of any prepayments you make via ExpressPaySM online or over the phone.

Making a Partial Payment

If you pay less than your Total Due amount, your partial payment will be distributed first to any late charges, then to interest and then to principal. Funds will go toward any past due amount before being applied to the current amount due.

Late Fees

The amount of late charges is based on a percentage of your monthly installment amount due but not paid. The percentage varies depending on your loan type and lender.

For FFEL loans, late charges may be assessed on your account(s) if no payment is received within 15 days after your due date.

Requesting Special Payment Allocation

You may have multiple loans within each of your accounts.

When we receive your monthly payment, we allocate the funds across your loans using a ratio that fulfills the amount due for each to ensure that all loans remain current. Our standard allocation distributes your payment first to late fees, then to interest, then to any amount past due before being applied to the current amount due.

If you'd like to request a special distribution of your monthly payment that differs from our standard allocation, you can do so by following the instructions below. Your written instructions will only apply to the payment you are submitting at that time. We will follow our standard payment allocation in the future unless you continue to submit special instructions with each monthly payment.

If you would like to pay more than your monthly installment amount while keeping all loans current:
Please indicate which loan(s) you'd like the excess funds applied to by submitting written instructions with your payment. In your instructions, be sure to include the loan's original loan amount, subsidy information, interest rate and first disbursement date. This information can be found in the loan-level details displayed on this page. If you do not submit special instructions, your excess payment will be applied across all your loans according to our standard allocation.

If you are unable to pay your full monthly installment amount, but would like to make a partial payment and have it applied to a specific loan: Please indicate which loan(s) you'd like the funds applied to by submitting written instructions with your payment. Include in your instructions the loan's original loan amount, subsidy information, interest rate and first disbursement date. This information can be found in the loan-level details displayed on this page. To accommodate this type of request, we will have to split the impacted loan out into a new account. In this case, you will see an additional account listed on your Account Summary after we process your payment request. Going forward, you will no longer have to submit special instructions to apply payments to that loan and you will be able to pay that account online or by calling our Customer Care department.

If you are requesting special allocation, please submit your payment and written instructions to:

Conduent Education Services
P.O. Box 7054
Utica, NY 13504-7054

If you have a special allocation request that does not appear to fit into the categories described above, please contact our Customer Care department.